Day One

Tuesday 1 December

08:00
Registration and welcome coffee

08:50
Welcome and blessing from a local Iwi

08:55
Opening remarks from the chair

Ryan Falconer
Lead Transport Advisor
Auckland Council

09:00
Event welcome

Josephine Bartley
Auckland Councillor, Auckland Council
Maungakiekie-Tāmaki ward

09:15
NZ Parking Association keynote presentation

Rob Harman
Chairperson
NZ Parking Association

09:45
Auckland Transport’s view on the future of parking
  • The major pain points of transport in Auckland
  • How to manage parking more efficiently using technology
  • The current and future plans for parking in Auckland
  • The expected outcomes of current and future parking projects

Andrew McGill
Head of Integrated Network Planning
Auckland Transport

10:15
Keynote presentation- Secure Parking Australia

Darlene Winston
Transformation Leader
Secure Parking

10:45
Morning tea

SMART PARKING METHODOLOGIES, TECHNOLOGIES, INNOVATIONS AND USE CASES

11:15
Smart Parking using IoT
  • The benefit of using IoT for fast and efficient parking
  • How the application uses IoT and what the major challenges are
  • How the application has been influencing cities and communities
  • What is next for ParkMate?

Steve Williams
National Manager – Parking
Wilson Parking New Zealand

11:45
Smart Parking use cases in the City of Adelaide
  • Technology incorporated to manage the Smart Parking system in Adelaide
  • Why it is worth giving your customers more choice and more control on their parking behaviours
  • The advantages and challenges of the Smart Parking system
  • Expanding the existing system with digital permits

Lisa Loveday
Manager On-street Parking Services
City of Adelaide

12:15
Panel discussion: Smart parking methodologies, technologies and innovations for the future of parking

With a significant shift in parking strategies with always-connected customers, it is vital to grow and meet the new requirements and standards of the community. This panel will discuss how the parking industry has
changed in the last decade, what to expect in the next decade and what technologies will disrupt the industry. Including:

  • How did customer parking expectations change in the last decade?
  • What can we expect for the future of parking with IoT and connectivity?
  • Which technologies and innovations will disrupt parking in the next decade?
  • Should you be an early adopter or wait and risk falling behind?

Moderator: 

Ryan Falconer 
Lead Transport Advisor 
Auckland Council

Panellists:

Steve Williams
National Manager – Parking
Wilson Parking New Zealand

Lisa Loveday 
Manager On-street Parking Services
City of Adelaide

Andrew McGill
Head of Integrated Network Planning
Auckland Transport

13:00
Lunch
INFLUENCING CUSTOMER EXPERIENCE WITH THE RIGHT PARKING STRATEGIES
14:00
How to improve off-street parking customer experience
  • Finding parking spaces quickly and easily using of technology
  • Execution of an online parking booking system to provide a streamlined customer experience
  • Multi payment platforms for easy and varied methods of payments

Pippi Kettle
Head of Transport and Business Intelligence
Wellington Airport

14:30
Panel discussion: Improving customer parking experience with technology

With parking being the first and last touchpoint from the customer’s point of view, it is essential to eliminate frustration regarding parking and find ways to improve the parking experience for customers. The growth and universal impact of digital technology is the key to enhance customer experience in the modern world. This panel will discuss how customer experience can be progressed through the use of technology, including:

  • How better facility management can influence the parker (dynamic digital signage, plan capacity and dynamic pricing)
  • Number plate recognition software and how it can help reduce traffic congestion for better customer experience
  • Providing secure parking to improve customer satisfaction and increase customer visitation
  • Incorporating dynamic pricing is also a powerful way to instantly increase revenues and the bottom line
  • Enhance customer experience through the promotion of car parks specials, car wash and valet options

Moderator: 
Ryan Falconer 

Lead Transport Advisor
Auckland Council 

Panellists:

Daimhin Warner
Director
Simply Privacy

John Dexter Abaya
Senior Customer Service Specialist
Auckland Transport

Pippi Kettle
Head of Transport and Business Intelligence
Wellington Airport

15:15
Privacy concerns with regards to parking technology
  • Identifying the privacy concerns in the parking technology industry 
  • Challenges with regards to privacy issues that parking operators face and how to deal with these challenges
  • Data sharing concerns between parking operators and other companies
  • Know where to draw the line

Daimhin Warner
Director
Simply Privacy

15:45
Afternoon break
AROUND AND AROUND WE GO
16:15
Round Tables

Round Tables: Park at two bays during the next hour to hear which technologies will solve the challenges you face in parking today and in the future
1. “Bay 1” – Preparing for a future of EV and alternative fuels
2. “Bay 2” – The role of data and analytics in reducing congestion
3. “Bay 3” – Understanding how smart parking tech can improve utilisation rates
4. “Bay 4” – AI and robotics, the future or a pipe dream in parking?

17:15
Closing remarks from the chair
17:20
End of day one and networking drinks